We leverage Bayesian techniques to perform accurate predictive and preventive analysis and also embody the 6 sigma principles and strive for continuous enhancement.
Services
ITSM Implementation, Review
and Audit
Kickstart your IT Service Management restructuring program with a dynamic workshop for you and your team. Not only will our IT Service Management expert analyze and identify bottlenecks and areas of improvement, but you will learn how to design a leaner, more effective process, and learn how to put that re-engineered process into practice.
We prioritize quality and discipline across all aspects of our services. Our rigorous quality control processes and disciplined approach ensure consistent and exceptional outcomes for our clients.
Our integrated toolset and support operations makes scaling easy and the knowledge sharing enables everyone in the team to adapt better to changes. The flexible contract structures allow space for both growth and shrinkage. We have carefully attuned our processes to support hybrid operations.
Our standard toolkit of process information, which includes:
- Process overview
- High-level design
- Detailed design
- Process flow charts
- Management Information – CSFs, KPIs etc
- RACI matrix
- Job descriptions
- Tool requirements
- Process-specific elements, e.g. incident management categorization
- Model, escalation model, defining impact and urgency etc
- A project charter
We lead with quality
We prioritize quality and discipline across all aspects of our services
We Improve Everyday
We leverage Bayesian techniques to perform accurate predictive and preventive analysis
Why Choose Us ?
We are malleable
Our flexible contract structures allow space for both growth and shrinkage
We are adaptable
Our integrated toolset and support operations makes scaling easy and enables the team to adapt
