ISO 20000-1:2018 is the formal specification for IT Service Management. It clearly defines all the requirements you need to deliver managed IT services of an acceptable quality for your customers. It includes service management system (SMS) requirements in following areas:
Services
ISO Implementation
ISO /IEC 20000-1:2018 is the first international standard specifically focused on IT service management (ITSM). The standard is closely aligned with and complements the process approach of the ITIL Best Practice Framework.
- Context of the organization
- Leadership
- Planning
- Support of the service management system
- Operation of the service management system
- Performance evaluation
- Improvement
ISO 20000 implementation
Critical success factors
- Competent team: Service management staff must possess a thorough comprehension of service quality standards and the service management procedure.
- Responsibility: Each process must be assigned an owner.
- Well-documented policies and processes: It is crucial to document all activities.
- Effective communication: Communication among team members and the methods used for communication are highly significant.
- Audits: Conduct regular audits to ensure compliance and implement enhancements
Benefits of ISO 20000 for the organization
- Improve your image and credibility
- Become more productive
- Increased customer satisfaction
- Benchmark and improve
- Fully integrated processes
- Reduce the cost of IT
- Create a culture of continual improvement
- Become more agile and change quickly
- Gain a competitive advantage
We lead with quality
We prioritize quality and discipline across all aspects of our services
We Improve Everyday
We leverage Bayesian techniques to perform accurate predictive and preventive analysis
Why Choose Us ?
We are malleable
Our flexible contract structures allow space for both growth and shrinkage
We are adaptable
Our integrated toolset and support operations makes scaling easy and enables the team to adapt
