Metrics and Reporting

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Metrics and Reporting

“Driving Success with Data that Matters”

A KPI, or key performance indicator, is a measurable metric used to evaluate performance over a period of time in relation to a particular goal. KPIs establish targets for teams to aim for, checkpoints to assess advancement, and valuable insights to assist individuals throughout the organization in making informed decisions. Whether in finance, HR, marketing, or sales, key performance indicators play a crucial role in driving progress across all areas of the business at a strategic level.

The importance of ITSM metrics:

Identifying areas that require Improvement
Measuring the advancement made
Illustrating the value provided
Data driven decisions
Aligning with business objectives

Common mistakes:

Overwhelming number of metrics being tracked
Metrics not aligned with business objectives
Inconsistent data collection practices
Disregard for qualitative feedback
Failure to adapt processes based on metrics
Ineffective communication of metrics

Performance tracking has never been easier. With the rise of modern self-service BI tools, everyone can monitor relevant performance indicators in a matter of seconds. But this is not without problems. Having the ability to analyze your data fast and efficiently doesn’t always mean you are doing it correctly. Businesses extract data from several internal and external sources, which makes it difficult but necessary to filter this data and only keep what’s relevant for the company.

This is done with the help of KPIs and metrics. We at Sky Deck understand the challenges the IT Teams are facing. We have a custom solution ELINT, a one stop solution for all IT Departments. By leveraging our product, IT teams can optimize IT processes, improve service quality, and drive better business outcomes

We lead with quality

We prioritize quality and discipline across all aspects of our services

We Improve Everyday

We leverage Bayesian techniques to perform accurate predictive and preventive analysis

Why Choose Us ?

We are malleable

Our flexible contract structures allow space for both growth and shrinkage

We are adaptable

Our integrated toolset and support operations makes scaling easy and enables the team to adapt

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